Terms and conditions

These terms govern your use of Bloc CRM, which is operated by Percy Real Estate Ltd, trading as Matchouse (“we”, “us”), a company registered in England and Wales under company number 15525233, with its registered office at 25 Cabot Square, London, England, E14 4QZ.

Bloc CRM is one of the services provided under the Matchouse terms of service. Where those terms and these ones cover the same ground, these terms apply to your use of Bloc CRM specifically.

By creating an account you accept these terms on behalf of your business. If you are agreeing on behalf of an organisation, you confirm you have the authority to do so.

These terms, our privacy policy, our cookie policy and any order form together make up the whole agreement between us.

• You are responsible for the accuracy of the details you register, and for keeping your sign-in credentials secure.
• You are responsible for what the people you invite into your workspace do with it.
• A workspace is a separate boundary. Belonging to more than one does not give a session access to more than the one it is currently in.
• You must tell us promptly if you believe an account has been accessed without authorisation.
• You must be at least 18 and using the service for business purposes.

• Fees are as set out on our pricing page, charged per user per month in US dollars, with any sales tax or VAT added where local rules require it.
• Paid plans renew automatically for the same period unless cancelled before the renewal date.
• Changing plan mid-period is prorated.
• Trials run for the stated period and do not require payment details. At the end of a trial the workspace moves to the free plan rather than being closed.
• We may change our prices, and will give at least 30 days' notice before a change applies to you. If you do not accept it, you may cancel before it takes effect.
• Fees already paid are non-refundable except where the law requires otherwise.

You must not use Bloc CRM to:

• Send unsolicited marketing in breach of the UK GDPR or the Privacy and Electronic Communications Regulations.
• Store or transmit anything unlawful, defamatory, or infringing someone else's rights.
• Attempt to reach another workspace's data, probe our security, or circumvent access controls.
• Scrape, resell or redistribute the lead data the service produces as a data product of your own.
• Place an unreasonable load on the service, or use automated means to extract data at a volume the service is not designed for.
• Reverse engineer the service, except to the extent that the law expressly permits it.

We may suspend access without notice where use of the service threatens its security or stability, or where we are legally required to. We will tell you why, and restore access once the cause is resolved.

The service finds and verifies business contact details from published sources. Once those records are in your workspace, you are the controller of them, and the obligations that come with that are yours.

• You decide who to contact, on what basis, and with what message.
• You must honour objections, opt-outs and erasure requests from the people in your workspace.
• You must comply with the UK GDPR and PECR when you market to those contacts. Consent is generally required for individual subscribers and sole traders.
• We provide the source and collection date of every record so you can evidence provenance, but we do not and cannot give you a lawful basis for contacting anyone.

We give no warranty that any particular contact detail is current, that a business wants to hear from you, or that contacting them is lawful in your circumstances.

• You connect and pay for your own telephony provider. Call charges are between you and that provider.
• Where you enable recording, you are responsible for informing the other party. An announcement is available and is on by default.
• Transcripts and summaries are generated automatically and may contain errors. They are an aid, not a legal record of what was said.
• You set the retention period. When it expires, audio and transcripts are deleted and cannot be recovered.

• You own the content you put into your workspace. We claim no rights over it.
• We use it only to provide and support the service, and on your instructions.
• You may export your data at any time while your account is open.
• We do not sell it, and we do not use it to train models that serve anyone other than you.
• After an account closes we keep workspace content for 90 days so it can be recovered, then delete it.

We aim for the service to be available at all times, but we do not guarantee uninterrupted availability. We carry out planned maintenance outside peak hours where we can and give notice where the work is likely to be noticeable.

Support is provided by email at support@matchouse.com during business hours, with priority handling on the Team plan.

Bloc CRM connects to services you choose: telephony, email, calendars and the Matchouse directory. Those services are governed by their own terms, and we are not responsible for their availability or their conduct. Disconnecting one stops data flowing to it, but does not delete what it already holds.

The service, its software, its design and its marks belong to us or our licensors. You are granted a non-exclusive, non-transferable right to use the service for the duration of your subscription and for your own business purposes. Nothing else is granted.

If you send us feedback or suggestions, we may use them without obligation to you. We think that is fair, but say so plainly so it is not a surprise.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.

The service is provided on a commercial basis to businesses. Statutory consumer rights do not apply, because you are not contracting as a consumer.

• You may cancel at any time from your workspace settings. Cancellation takes effect at the end of the current billing period.
• We may end the agreement on 30 days' notice, and will refund any fees paid for the period after it ends.
• Either of us may end it immediately if the other commits a material breach and does not put it right within 14 days of being asked to.
• On termination, export your data promptly. We keep it for 90 days and then delete it.

We may update these terms. Where a change materially affects your rights we will give at least 30 days’ notice by email, and you may cancel before it takes effect if you do not accept it. Continuing to use the service after that point means you accept the change.

This version was last reviewed on 8 August 2026.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Questions about these terms go to legal@matchouse.com, or by post to Percy Real Estate Ltd, 25 Cabot Square, London, England, E14 4QZ.